Case Study – ShellHub in the Product Certification Process

How a Leading Industrial Company Accelerated the Development of Thousands of Devices Using ShellHub on the Production Line

The Challenge

A global industrial leader specializing in embedded electronic devices faced major challenges during the development and testing phases on its production lines:

Key technical challenges:

• Need for fast and secure remote access to thousands of devices during development and pre-certification stages.
• Highly restricted, segmented production networks hindered traditional remote connections.
• After certification (homologation), devices could no longer retain any form of remote access due to security and regulatory compliance.

Business impact:

• Slow cycles of development and debugging for new devices.
• Production bottlenecks caused by limited remote diagnostic capabilities.
• Increased risk of delays in new product launches.

The Solution: ShellHub Enterprise Managed

The company deployed ShellHub Enterprise Managed to streamline controlled remote access to devices until the certification phase.

Although the ShellHub Cloud offering would technically meet the company’s operational needs, internal security policies required a fully isolated environment. For this reason, the company chose ShellHub Enterprise Managed, which provides a dedicated, single-tenant infrastructure — an exclusive machine per customer — rather than a shared managed server environment.

This approach allowed them to maintain strict compliance with internal security requirements while avoiding the operational burden of managing their own infrastructure.

Implementation highlights:

• ShellHub agent embedded only in pre-certified firmware builds.
• Centralized WebSocket-over-HTTPS access (port 443) — no network changes required.
• Automated policies to remove the ShellHub agent as part of the final certification process.

Measurable Results

Highlights:

• Significant acceleration of mass testing and adjustments.
• No impact on device certifications thanks to automated removal of remote access capabilities.
• Lower operational costs and increased production capacity.

Takeaways

• ShellHub can be used temporarily and strategically to speed up development without compromising post-certification security.
• Automating agent installation and removal is key in certified industrial environments.
• Using namespaces and granular access policies optimizes support across massive production lines.

Next Steps

The company plans to expand ShellHub usage to additional development areas, including not only industrial production lines but also the development of consumer electronics, maintaining agility across diverse product development and testing cycles.

Want to speed up device development without risking compliance?

Try ShellHub for free or contact our team: comercial@ossystems.com.br