Case Study – ShellHub in the Telecom Sector

How a Telecom Company Streamlined Network Equipment Support and Cut Costs Using ShellHub

The Challenge

A telecommunications company managing routers, modems, and distributed gateways faced recurring challenges in maintaining and supporting its Linux-based devices remotely.

Key technical hurdles:

• A large fleet of devices deployed in homes, base stations, and data centers.
• Most devices are behind NAT or firewalls, without public IPs.
• Remote access was handled manually through VPNs or on-site support, inefficient and costly.

Business impact:

• High demand for technical support with slow resolution cycles.
• Overburdened infrastructure team handling individual device access.
• Scalability limitations without compromising security.

The Solution: ShellHub

The company implemented ShellHub Enterprise Managed as a centralized platform for remote access, replacing VPNs and enabling secure, scalable device management.

Implementation details:

• Embedded the ShellHub agent into the default system image.
• Used namespaces to organize devices by customer, region, or service type.
• Enabled public key authentication, audit logs, and granular access control.

Measurable Results

Highlights:

• Significantly faster troubleshooting.
• Standardized and scalable support infrastructure.
• Enhanced traceability and security across teams.

Takeaways

• ShellHub provides seamless remote access without requiring public IPs or port forwarding.
• Namespaces accelerate team productivity when managing large device fleets.
• Built-in audit logs and key-based access improve compliance and control.

Next Steps

The company is currently piloting UpdateHub to securely deploy OTA updates across all devices, further enhancing its remote device lifecycle management.

Want to scale support without scaling your infrastructure?

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or contact our team at comercial@ossystems.com.br