Case Study – ShellHub in the Healthcare Sector
How a Critical Data Storage Provider Enabled Secure Remote Access for European Hospitals Using ShellHub
The Challenge
A European company specializing in critical data storage and management for the healthcare sector needed to meet the stringent security and compliance requirements of a major hospital client.
Key technical challenges:
- Providing secure, auditable remote access to servers and storage devices in hospital environments.
- Meeting GDPR and strict hospital data protection standards.
- Avoiding public/shared cloud environments for remote operations.
- Ensuring full control over data and access routes.
Business impact:
- Without a secure solution, timely technical support would be impossible.
- Non-compliance risks threatened critical business contracts.
- High pressure to deliver a remote access solution without compromising security.
The Solution: ShellHub Enterprise Managed
The company implemented the An isolated Managed version of ShellHub, deploying a dedicated ShellHub server located in Europe, ensuring compliance and secure operations.
Practical implementation:
- Dedicated ShellHub server hosted in a GDPR-compliant European data center.
- Encrypted WebSocket over HTTPS (port 443) for secure communications — no open SSH ports required.
- An isolated namespace exclusively for the hospital client.
- Public key authentication and detailed access logs with integrity checks.
Measurable Results
| Metric | Before | After |
|---|---|---|
| Avg. technical response time | 12h | 30min |
| Compliance incidents | High risk | Zero |
| SLA adherence | 65% | 100% |
| Auditable device access | Non-existent | 100% |
Highlights:
- Fully controlled and auditable remote access.
- Complete compliance with hospital data protection and GDPR requirements.
- Over 90% reduction in response times.
Takeaways
- ShellHub Managed is ideal for customers needing dedicated servers for strict compliance.
- Operating through port 443 and WebSocket improves compatibility with restricted corporate networks.
- Full access traceability greatly simplifies audits and certifications in healthcare environments.
Next Steps
The company is expanding its ShellHub Enterprise Managed usage to support additional healthcare contracts and plans to integrate UpdateHub for secure, auditable device updates.
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